Refund & Returns Policy

Eligibility Window

Return or refund requests must be raised within 3 days after delivery.

Accepted Cases

Requests are accepted only in these cases:

• Wrong product received
• Damaged product received

Non-Accepted Cases

Requests are not accepted for:

• Change of mind
• Liking or disliking preferences
• Any reason outside wrong or damaged product delivery

Refund or Replacement

For approved wrong or damaged product requests raised within the 3-day window, you can choose either:

• A free replacement of the same item, subject to stock availability; or
• A full refund to your original payment method, processed within 5–7 business days of approval.

If you would prefer store wallet credit instead of a refund to your original payment method, you may choose that option too — but it is never the only route available to you.

How to Raise a Request

Share order details and issue evidence with support:

Email: GemZy@glambug.in

Phone: +91 72070 08222