Refund & Returns Policy
Effective date: 2026-07-01
Eligibility Window
Return or refund requests must be raised within 3 days after delivery.
Accepted Cases
Requests are accepted only in these cases:
- Wrong product received
- Damaged product received
Non-Accepted Cases
Requests are not accepted for:
- Change of mind
- Liking or disliking preferences
- Any reason outside wrong or damaged product delivery
Refund Mode
Approved refunds are provided as wallet credits only.
Wallet credits can be used toward any subsequent order on GemZy.
How to Raise a Request
Share order details and issue evidence with support:
Email: GemZy@glambug.in
Phone: +91 72070 08222