Frequently Asked Questions
Common questions about our jewellery, orders, and policies.
Every Gemzy piece is made from 925 sterling silver and is BIS Hallmarked. Gold-toned and rose-gold-toned pieces are gold-plated over 925 sterling silver, not solid gold — this is always stated in the product title and description.
BIS Hallmarking is the Bureau of Indian Standards' certification for silver purity. It confirms the piece meets the declared 925 silver purity standard. GlamBug Mart Private Limited (Gemzy's parent company) holds BIS Certificate of Registration No. HM/C-6390399827 for selling hallmarked silver jewellery and artefacts under IS 2112:2025 — you can view the certificate here.
Product pages list available sizes where applicable. If you're unsure of your size, message us on WhatsAppwith your requirement and we'll help you choose.
Keep pieces dry, store them in a closed pouch when not in use, and avoid contact with perfume, water, and chemicals. See our Jewellery Care Tips page for details.
If you receive a wrong or damaged item, you can request a replacement or refund within 3 days of delivery. Approved refunds go back to your original payment method within 5–7 business days. Full details are on our Refund & Returns page.
Orders are dispatched Monday–Saturday. Estimated delivery is 2–4 business days for metro cities and 4–7 business days for the rest of India. See our Shipping Policy for full details.
Use our Track Your Order page with your order number and phone number — no login required. If you have an account, you can also view all orders under My Orders.
We accept UPI, credit/debit cards, and net banking through Razorpay, our payment gateway partner. All prices shown are inclusive of GST.
Reach us at GemZy@glambug.in or via the details on our Contact Us page, 10:00 AM to 7:00 PM IST, Monday–Saturday.